Terms of Service and Use

TERMS OF SERVICE AND USE (GTCU) – Healvia

OVERVIEW
This website is operated by Healvia ("we", "us", "our"). Healvia makes this website, including all information, tools, and services available from this site, available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here ("Terms of Service and Use", "GTCU").
By visiting our site and/or purchasing our products, you engage in our "Service" and agree to be bound by these Terms. They apply to all users of the site (visitors, customers, merchants, content contributors, etc.).
Please read these Terms carefully before any use. If you do not accept them, you must not access the website or use our services. Any new features or tools added will also be subject to these Terms. We reserve the right to update these Terms at any time by posting a new version on this page. Your continued use of the site following the posting of modifications constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides us with the e-commerce platform.

ARTICLE 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your country/state/province of residence and that you authorize any minor dependents under your care to use this site.
Any illegal or unauthorized use of our products/services is prohibited. You agree to comply with all applicable laws (including intellectual property laws). You must not transmit any worms, viruses, or any code of a destructive nature. Any violation of the Terms may result in an immediate termination of your Services.

ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, and for any reason. You understand that your content (excluding credit card data) may be transferred unencrypted over various networks and adapted to the technical requirements of connecting devices. Credit card data is always encrypted during transmission over networks. You agree not to reproduce, copy, sell, resell, or exploit any portion of the Service without our prior written authorization. The headings used in this agreement do not affect the interpretation of these Terms.

ARTICLE 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
The information on this site is provided for informational purposes only. We do not guarantee its accuracy, completeness, or timeliness, and your use of it is at your own risk. We may modify the content at any time, without any obligation to update it. It is your responsibility to review this page regularly.

ARTICLE 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any content) without notice, without liability to you or any third party.

ARTICLE 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products/services may be available exclusively online and in limited quantities, subject to return/exchange according to our Return Policy. We make every effort to display colors and images as accurately as possible, but we cannot guarantee your monitor's display will be precise. We reserve the right to limit sales per person/household/order/region, limit quantities, modify descriptions/prices, or discontinue any product at any time. We do not warrant that the quality of products/services will meet your expectations or that errors will be corrected.

ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order, or to reduce or cancel quantities (per account, card, or billing/shipping address). In the event of a modification or cancellation, we will attempt to notify you via the contact details provided. You agree to provide accurate, complete, and up-to-date information (email address, mailing addresses, payment methods) for all orders. Review our Return Policy for more details.

ARTICLE 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools provided "as is" and "as available", without warranties or liability. Use of these tools is at your own risk and subject to the terms of the third parties. Any future new services/features will also be subject to these Terms.

ARTICLE 8 – THIRD-PARTY LINKS
Third-party content/products/services may be integrated into our Service. Third-party links may redirect you to unaffiliated websites. We do not evaluate their content and decline all liability regarding transactions made on these websites. Please review their policies carefully before taking action.

ARTICLE 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you submit content to us (online, email, mail, etc.), you grant us the unrestricted right to edit, publish, distribute, and use this content in any media, without obligation of confidentiality, compensation, or response. We may monitor/edit/remove content deemed illicit, offensive, or infringing on rights. You warrant that your comments do not violate third-party rights or contain malware. You are solely responsible for their accuracy.

ARTICLE 10 – PERSONAL INFORMATION
Your submission of personal data through the store is governed by our Privacy Policy (see the dedicated page).

ARTICLE 11 – ERRORS, INACCURACIES, AND OMISSIONS
Errors, inaccuracies, or omissions may appear regarding product descriptions, prices, promotions, offers, shipping fees/delays, or availability. We reserve the right to correct them, update information, or cancel orders at any time without notice, including after an order has been submitted. Unless required by law, we have no obligation to update information.

ARTICLE 12 – PROHIBITED USES
In addition to other prohibitions set forth, you are prohibited from using the site/content for: (a) unlawful purposes; (b) soliciting others to perform illegal acts; (c) violating laws/regulations; (d) infringing on intellectual property rights; (e) harassing, defaming, or discriminating; (f) submitting misleading information; (g) transmitting viruses/malware; (h) collecting personal data without authorization; (i) spamming, phishing, or domain attacks; (j) obscene or immoral purposes; or (k) circumventing security measures. We may terminate your access for violations.

ARTICLE 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free, or that the results will be accurate or reliable. The Service and products are provided "as is" and "as available" without any express or implied warranties (merchantability, fitness for a particular purpose, durability, title, non-infringement). To the extent permitted by law, Healvia (directors, employees, affiliates, suppliers) shall not be held liable for any direct, indirect, or consequential damages.

ARTICLE 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Healvia (affiliates, directors, agents, contractors, suppliers, employees) from any claim or demand (including legal fees) resulting from your violation of these Terms, the law, or third-party rights.

ARTICLE 15 – SEVERABILITY
If any provision is deemed illegal, void, or unenforceable, the applicable part remains in effect, and the rest of the Terms shall remain valid.

ARTICLE 16 – TERMINATION
Obligations incurred prior to the termination date survive. You may terminate these Terms at any time by ceasing to use the site and notifying us. In the event of a suspected or proven failure to comply, we may terminate the agreement immediately and deny you access; amounts due remain payable up to and including the date of termination.

ARTICLE 17 – ENTIRE AGREEMENT
The Terms and any policies/rules posted on the site constitute the entire agreement between you and Healvia, superseding any prior agreements. Ambiguities shall not be construed against the drafting party.

ARTICLE 18 – GOVERNING LAW
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with French law.

ARTICLE 19 – CHANGES TO TERMS OF SERVICE
The most current version is available on this page. We may update, change, or replace any part of these Terms by posting changes to the site. Your continued use constitutes acceptance.

ARTICLE 20 – CONTACT INFORMATION
For any questions regarding the Terms, contact us at: support@healvia.fr.

ARTICLE 21 – RIGHT OF WITHDRAWAL
The Buyer has a period of 30 days from delivery to return the Product for an exchange or refund, excluding return shipping costs which remain the responsibility of the Buyer. To exercise this right, the Buyer must notify their decision by email to support@healvia.fr. Returns must be completed in their original and complete condition (packaging, accessories, instructions) as soon as possible and at the latest 14 days after communicating the withdrawal. Any damage during return shipping is the responsibility of the Buyer and may invalidate the right of withdrawal. Provided conditions are met, the Seller will refund all amounts paid, including standard delivery costs, upon receipt of the returned goods or until proof of shipment is presented. Refunds will be issued using the same payment method, unless agreed otherwise without extra costs to the Buyer.
Legal exceptions (Art. L.221-28 Consumer Code): No right of withdrawal applies to fully executed services with agreement, customized goods, perishable items, items unsealed for hygiene/health protection reasons, inseparable goods after delivery, or digital content not supplied on a tangible medium once execution has begun with express consent and waiver of the right.

ARTICLE 22 – DISPUTES / MEDIATION
In the event of a dispute, the Buyer must first contact our Customer Service at support@healviacompressionsocks.com. If no solution is reached within two months, the Buyer may submit the dispute to the mediation entity SAS CNPM – MÉDIATION – CONSOMMATION: Website: http://cnpm-mediation-consommation.eu Address: 27, avenue de la Libération – 42400 SAINT-CHAMOND. In the absence of an amicable agreement, the competent court shall be that of the defendant's domicile or the place of actual delivery of the Product.

ARTICLE 23 – LEGAL WARRANTIES
The Products benefit from the legal warranty of conformity and the warranty against hidden defects. Any claim, exchange, or refund request must be made within 30 days following delivery. Products must be returned in the condition received, complete (accessories, packaging, instructions) and accompanied by the invoice.
Legal warranty of conformity (Consumer Code Art. L.217-4 et seq.): Valid for 2 years from delivery; choice between repair or replacement (subject to cost conditions, Art. L.217-9); defects are presumed to exist for 24 months. The legal warranty of conformity applies independently of any commercial guarantee.
Hidden defects (Civil Code Art. 1641 et seq.): Action must be brought within 2 years from the discovery of the defect; option to cancel the sale or reduce the price (Art. 1644 Civil Code).

HOSTING / SHOPIFY – REMINDER
Our store is hosted by Shopify Inc. Your data is stored on secure servers protected by a firewall. Direct payment gateways adhere to the standards set by PCI-DSS. For more information, consult Shopify's legal terms.

Contact
Healvia – Customer Service
Email: support@healviacompressionsocks.com